Privacy policy
Last updated: 26 October 2026.
At iCarsoft Europe we take care of your personal data. Here we explain how we process it in accordance with Regulation (EU) 2016/679 (GDPR) and Spanish Organic Law 3/2018 (LOPDGDD).
1. Data controller
- Controller: El Rey de las Moquetas S.L. (trading as iCarsoft Europe)
- Company tax ID (CIF): B88015433
- Address: Calle Treviana, 1, 28043 Madrid (Spain). Not open to the public.
- Registry details: Madrid Commercial Register, Volume 37,266, Folio 161, Section 8, Sheet M-664610
- Phone: +34 910 607 261
- Privacy email: support@icarsoft-europe.com
2. What data we process
- Identification and contact: name, email, phone and shipping and billing addresses.
- Tax data, if you buy as a business or garage: company name and tax/VAT number.
- Order data: products, tool serial numbers, amounts, payment method (without full card details), shipments, returns, warranty claims and incidents.
- Communications: what you write to us by email or through the site's forms (contact and withdrawal).
- Browsing: IP address, device, pages visited and cookies (see the Cookie policy).
3. What we use it for, on what legal basis and for how long
| Purpose | Legal basis | Retention |
|---|---|---|
| Managing your order: payment, shipping, invoice, withdrawals, returns and warranty | Performance of the contract (Art. 6.1.b GDPR) and legal tax, accounting and consumer obligations (Art. 6.1.c) | For the duration of the relationship and then for the legal periods (6 years under the Spanish Commercial Code; 4 years under tax law) |
| Customer account, if you create one | Performance of the contract (Art. 6.1.b) | Until you ask us to close it |
| Answering queries and complaints | Your consent when you write to us (Art. 6.1.a) and our legitimate interest in helping you | As long as needed to resolve them and then the limitation periods for any liability |
| Sending you news and offers by email | Your consent (Art. 6.1.a). If you are already a customer, legitimate interest for similar products (Art. 21.2 LSSI) | Until you unsubscribe (there is a link in every email) |
| Security and payment fraud prevention | Legitimate interest (Art. 6.1.f) | As long as needed for that purpose |
| Statistics and advertising using non-necessary cookies | Your consent (Art. 6.1.a) | As set out in the Cookie policy |
We do not make automated decisions that significantly affect you, except for the anti-fraud checks of the payment providers.
4. Who we share it with
We do not sell your data. It is shared only, to the extent necessary, with those who help us provide the service:
- Shopify International Ltd. (Ireland), the shop platform and card payment provider (Shopify Payments).
- Payment providers you choose, such as PayPal (Europe) S.à r.l. et Cie, S.C.A.
- Transport companies, to deliver your order.
- The iCarsoft manufacturer, only when necessary to process a warranty claim or the activation or update of the tool, and only with the essential data (for example, the serial number).
- Email, customer service and accounting or tax advisory providers, as data processors.
- Public authorities, judges and courts, when required by law.
Some of these providers (for example Shopify Inc. or PayPal) may process data in the United States or other countries outside the European Economic Area. They do so with appropriate safeguards: the EU-US Data Privacy Framework or standard contractual clauses approved by the European Commission.
5. Your rights
You can exercise your rights of access, rectification, erasure, objection, restriction of processing and portability, and withdraw your consent at any time. Write to support@icarsoft-europe.com stating which right you wish to exercise; if necessary, we will ask you to prove your identity. We reply within one month at most.
If you believe we have not handled your request properly, you can complain to the Spanish Data Protection Agency (www.aepd.es) or to the supervisory authority in your country.
6. Minors
The shop is not aimed at children under 14 and we do not knowingly collect their data.
7. Security
We apply technical and organisational measures appropriate to the risk to protect your data against loss, unauthorised access or alteration.
8. Changes
We may update this policy because of legal changes or changes to our services. The version in force is always the one published on this page.