Terms of sale

Last updated: 26 October 2026.

1. Seller

Sales on this website are made by El Rey de las Moquetas S.L. (trading as iCarsoft Europe). Spanish company tax ID (CIF) B88015433. Registered address: Calle Treviana, 1, 28043 Madrid (Spain). Registered in the Madrid Commercial Register, Volume 37,266, Folio 161, Section 8, Sheet M-664610. Phone +34 910 607 261. Email support@icarsoft-europe.com.

2. Purpose and acceptance

These terms govern the purchase of iCarsoft diagnostic tools, TPMS programming tools, sensors and accessories through this website by consumers and businesses. You must accept them to place an order. The version published on the date of the order applies.

3. Who can buy

Purchases may be made by people aged 18 or over with legal capacity to enter into contracts, and by businesses through a representative with sufficient authority. The customer guarantees that the information provided is true. The seller may refuse orders where there are reasonable signs of fraud or misuse of payment methods.

4. Purchase process

  1. The customer adds products to the basket and clicks "Check out".
  2. They enter their contact and delivery details and choose the shipping and payment method.
  3. Before confirming, they can review the order, the total price including taxes and the shipping costs, and correct any errors.
  4. By clicking the payment button, the customer places an order with an obligation to pay.
  5. They will receive an order confirmation by email, with a summary and a link to these terms. The contract is concluded with that confirmation.

The contract is concluded in Spanish. The seller files the electronic order document, and the customer can consult it in the confirmation email or ask for a copy.

5. Prices

Prices are shown in euros and include the VAT applicable in the country of delivery. Shipping is free on all orders (see the Shipping policy).

If a published price is an obvious error, recognisable as such by an average consumer, the seller will notify the customer. The customer may choose either to confirm the order at the correct price or to cancel it with a full refund.

6. Payment methods

We accept the payment methods shown at checkout (for example debit or credit card, Apple Pay, Google Pay or PayPal; availability depends on the country and device). Payments are processed with encryption through authorised payment providers. The seller does not store full card details. The charge is made when the order is confirmed.

7. Invoice

Every order is invoiced in accordance with Spanish and European tax rules. The invoice is sent electronically. The customer may request a paper copy free of charge. Garages and businesses that need an invoice in the company's name must give their company name and tax/VAT number when placing the order.

8. Shipping and delivery

Rates, countries and transfer of risk are set out in the Shipping policy, which forms part of these terms. The maximum delivery time is 30 calendar days from the order, unless otherwise agreed.

9. Right of withdrawal

Consumers have 14 calendar days from receipt to withdraw from the purchase without giving any reason, under the terms of the Returns policy, which includes the withdrawal form. They can also withdraw online from the Withdraw from your contract here page.

iCarsoft tools can be registered or activated on the manufacturer's platform. Registering, activating or updating the tool is not necessary to check that it works. If the consumer withdraws after doing so, or after use that goes beyond what is needed to check the product, they keep their right but are liable for the tool's loss in value, which will be deducted from the refund in accordance with Article 108.2 of Spanish Royal Legislative Decree 1/2007.

10. Legal guarantee

All products carry the legal guarantee of conformity under Royal Legislative Decree 1/2007: 3 years from delivery for consumers. If a lack of conformity appears within the first two years, it is presumed to have existed at the time of delivery. In the event of a lack of conformity, the customer may request repair or replacement and, where appropriate, a price reduction or termination of the contract.

The guarantee does not cover:

  • knocks, drops, liquids, cables or connectors damaged through use, or normal wear of the battery or screen;
  • damage caused by connecting the tool to voltages or installations other than those specified by the manufacturer;
  • tools that have been opened, repaired or modified by third parties, or that run unofficial software;
  • uses other than those intended.

Software updates are published by the manufacturer. Their conditions (free update period, renewal and makes included) are set by the manufacturer for each model and are shown on the product page.

The legal guarantee also applies to registered or activated tools. It is independent of any commercial guarantee or update conditions offered by the manufacturer, which never replace or limit it.

To make a guarantee claim, write to support@icarsoft-europe.com with your order number, the tool's serial number and a description of the problem (with photos or video if possible).

11. Use of the products

Diagnostic tools must be used in accordance with the manufacturer's manual. Coding, programming and service reset functions change the vehicle's configuration: only use them if you know what they do. Compatibility with a particular vehicle depends on its model, year, market and equipment; if in doubt, ask us before you buy.

12. Liability

The seller is liable to consumers in accordance with consumer protection law. Beyond what that law requires, it is not liable for indirect damage, loss of data or damage caused to the vehicle by incorrect use of the tool. The products remain the property of the seller until paid for in full.

13. Force majeure

The seller is not liable for delays caused by unforeseeable or unavoidable circumstances beyond its control, such as disasters, transport strikes, supply outages or restrictions imposed by the authorities. In such cases it will inform the customer as soon as possible. This does not limit the consumer's non-waivable rights.

14. Customer service and complaints

For any query, issue or complaint: support@icarsoft-europe.com or +34 910 607 261 (Monday to Friday, 8:00 to 14:00 and 15:00 to 17:00, Madrid time). We reply as quickly as possible and always within one month. Official complaint forms are available to any consumer who requests them.

If your complaint is not resolved, we will inform you of the competent alternative dispute resolution body and whether we will take part in that procedure, in accordance with Spanish Law 7/2017.

15. Governing law and jurisdiction

These terms are governed by Spanish law, without prejudice to the mandatory consumer protection rules of the consumer's country of residence. Any dispute with consumers will be heard by the courts of the consumer's place of residence. Consumers may also use any applicable consumer arbitration or alternative dispute resolution schemes, the consumer services of their Spanish autonomous region or, if they live in another EU country, the European Consumer Centre. If any clause is found to be void, the rest remain in force.