Returns and right of withdrawal

Last updated: 26 October 2026.

1. 14 days to withdraw

If you are a consumer, you have 14 calendar days from receiving your order (or the last item, if it arrives in several deliveries) to withdraw from the purchase without giving any reason, in accordance with Article 102 et seq. of Spanish Royal Legislative Decree 1/2007 (General Law for the Protection of Consumers and Users).

2. How to withdraw

Tell us your decision before the 14 days are up, by any of these means:

• Online: on the Withdraw from your contract here page, giving your name, order number and email and clicking "Confirm withdrawal".
• By email to support@icarsoft-europe.com, stating the order number and the products you are returning.
• Using the withdrawal form at the end of this page (you do not have to use it).

We will email you an acknowledgement of receipt without delay, with the content of your request, the date and time we received it and the address you should send the product to.

3. Registered, activated or used tools

iCarsoft tools are registered on the manufacturer's platform to activate the software and its updates. Once registered, the serial number is linked to the buyer's account and the update period starts. A registered tool can no longer be sold as new.

• You do not need to register the tool to check it: you can open the box, check the contents and switch it on.
• Do not register, activate, update or use the tool on vehicles until you are sure you are keeping it.
• If you return a tool that has been registered, activated, updated or used beyond that check, you are liable for its entire loss in value (Article 108.2 of Royal Legislative Decree 1/2007), which is deducted from the refund. If the tool can no longer be resold, the loss in value may equal the price paid and the refund may be zero. We will tell you the amount deducted and the reason before closing the return.
• This does not affect the warranty: if the tool fails, the 3-year legal guarantee applies even if it is registered (see section 7).

4. How to return the product

• Send the product within 14 days of telling us you are withdrawing, complete (tool, cables, adapters, case, manual and accessories) and in its original packaging or equivalent packaging that protects it.
• The direct cost of the return is yours, unless the product is faulty or is not what you ordered. You can use any carrier you like. We do not accept carriage-forward (cash on delivery) returns.

5. Condition of the product

You can examine the product as you would in a shop: open the box, switch it on and check that it works, without registering it. If the tool comes back with knocks, scratches, missing parts, registered or activated, or with use that goes beyond that check, you will be liable for the loss in value, which will be deducted from the refund.

6. Refund

We refund the amount paid, including the original shipping if any, within a maximum of 14 calendar days from when you tell us you are withdrawing. We may wait until we receive the product, or until you show us you have sent it, before making the refund. We refund using the same payment method you used, at no cost to you, unless you expressly agree otherwise.

7. Faulty or wrong products

If the product arrives damaged, faulty or is not what you ordered, you do not need to withdraw. Write to support@icarsoft-europe.com with your order number and photos. We will put it right at no cost to you, by sending the correct product, a replacement or the remedy that applies under the 3-year legal guarantee. This applies even if the tool is registered. If the packaging arrives damaged, tell the carrier when you sign for the delivery.

8. Exchanges

We do not do direct exchanges. If you want a different model, return the product under this policy and place a new order for the one you want. If you are torn between two tools or unsure about compatibility with your vehicle, ask us before you buy.

9. Cancellations

You can ask to cancel an order as long as it has not left our warehouse, by writing to support@icarsoft-europe.com as soon as possible. If it has already been shipped, follow the withdrawal procedure.

10. Purchases by businesses and professionals

The right of withdrawal is a consumer right. Purchases made by companies, garages or self-employed people for their business have no right of withdrawal, and returns are not accepted on them except for a fault or a shipping error.

Withdrawal form

(Only complete and return this form if you wish to withdraw from the contract.)

To: El Rey de las Moquetas S.L. (iCarsoft Europe), Calle Treviana, 1, 28043 Madrid (Spain) · support@icarsoft-europe.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods:
______________________________________________

Ordered on (*) / received on (*): ____________________
Order number: ____________________
Name of consumer(s): ____________________
Address of consumer(s): ____________________
Signature of consumer(s) (only if this form is notified on paper): ____________________
Date: ____________________

(*) Delete as appropriate.