Shipping policy

Last updated: 29 October 2026.

1. Free shipping

Shipping is free on every order, with no minimum spend, to every destination we ship to. We ship from Spain with home delivery and a tracking number: when your order leaves our warehouse, you receive an email with the link to track it.

We ship with CTT Express to Spain and Portugal and with SEUR to the rest of the European Union.

2. Destinations

  • Spain (mainland and Balearic Islands).
  • European Union: Germany, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Slovakia, Slovenia, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Czechia, Romania and Sweden.

For now we don't ship outside the European Union. If you need delivery to another country, get in touch and we'll look into it.

We don't ship to the Canary Islands, Ceuta, Melilla, the Azores or Madeira, because our couriers don't deliver there.

3. Timescales

We dispatch every order within 24 hours (working days): an order placed on a working day leaves our warehouse within the following 24 hours; one placed on a Saturday, Sunday or public holiday leaves within 24 hours of the next working day.

Estimated delivery times from dispatch, in working days:

  • Mainland Spain: 24-48 hours. Balearic Islands: 2-4 days.
  • Portugal, France, Germany, Italy and the rest of Western Europe: 2-5 days.
  • Rest of the European Union: 3-7 days.

The estimated time is also shown at checkout. We do not count Saturdays, Sundays or public holidays. If a delay is expected, we will let you know by email. The maximum delivery time is 30 calendar days. If we do not meet it, you can cancel the order and we will refund everything you paid.

4. Delivery and transfer of risk

The shipping risk is ours until you, or the person you nominate, receive the parcel. If the shipment is lost or arrives damaged in transit, we handle it and offer you a new shipment or a refund.

When you receive it, if the box is dented, crushed or open, note it on the delivery note or the courier's handheld device and take photos before opening it. Let us know within 48 hours if you can, so we can claim on the transport insurance. Telling us later does not mean you lose your legal rights.

5. Missed deliveries and incorrect addresses

The courier makes several delivery attempts or may leave the parcel at a nearby pickup point. If the order comes back to our warehouse because the address was wrong or incomplete, because of repeated absences or because it was refused without good reason, the actual cost of the return shipment will be deducted from the refund, or charged to send it out again.

6. Questions

Write to support@icarsoft-europe.com or call +34 910 607 261 (Monday to Friday, 8:00 to 14:00 and 15:00 to 17:00, Madrid time).